Effective Date: 2026-03-05

Return & Refund Policy

At Performance Sleep Systems, we want you to feel confident when purchasing your sleep system. Because we offer mattresses, adjustable bases, smart beds, climate-control systems, and other specialty sleep products from multiple manufacturers, return eligibility and requirements may vary by product and manufacturer.

We encourage you to review this policy and the applicable product warranty before placing your order. If you have questions about a product's return eligibility, please contact us before purchasing. Our Sleep Experts are happy to help.

Returns

Eligible products may be returned subject to the requirements described in this policy and any product- or manufacturer-specific return conditions.

To request a return, contact Performance Sleep Systems at support@performancesleepsystems.com or 1-814-201-1627 before returning any merchandise.

Do not ship a product back without first receiving return authorization and instructions from Performance Sleep Systems. Unauthorized returns may not be accepted or eligible for a refund.

Return eligibility may depend on factors including:

• The product and manufacturer
• Whether the product has been opened, assembled, installed, or used
• The condition of the product
• The original packaging
• Manufacturer-specific return restrictions
• The amount of time that has passed since delivery

Please contact us before purchasing if you are unsure whether a particular product is returnable.

Mattresses, Smart Beds & Adjustable Bases

Mattresses, smart beds, adjustable bases, and other large or specialty sleep products may have additional return restrictions because of their size, shipping requirements, sanitary considerations, manufacturer policies, or customized configurations.

Not every mattress or sleep system includes a comfort trial or sleep trial. A manufacturer's warranty should not be interpreted as a comfort trial or general return policy unless specifically stated for that product.

We strongly encourage customers to contact a Performance Sleep Systems Sleep Expert before purchasing if they have questions about mattress firmness, compatibility, sizing, features, or return eligibility.

Opened or Used Products

Products that have been opened, assembled, installed, or used may have different return requirements or may be non-returnable depending on the product and manufacturer.

For mattresses and bedding-related products, sanitary and manufacturer restrictions may apply once packaging has been opened.

Please review the applicable product information or contact us before opening or installing an item if you believe you may need to return it.

Damaged Shipments

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, incorrect, or with missing components, contact Performance Sleep Systems promptly at support@performancesleepsystems.com or 1-814-201-1627.

Please provide:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the packaging and shipping damage, when applicable

Please retain all packaging until the issue has been reviewed.

For freight deliveries, inspect the shipment before signing for delivery whenever possible. If visible damage is present, note the damage on the carrier's delivery documentation before accepting the shipment.

Performance Sleep Systems will work with you, the carrier, and/or manufacturer as appropriate to determine the available resolution.

Defective Products & Manufacturer Warranties

Product defects are generally handled according to the applicable manufacturer's warranty.

Depending on the manufacturer's warranty terms and the nature of the issue, the available remedy may include replacement parts, repair, product replacement, or another remedy provided by the manufacturer.

Manufacturer warranties are separate from the Performance Sleep Systems return policy and may contain their own eligibility requirements, exclusions, procedures, and limitations.

Performance Sleep Systems will assist customers with manufacturer warranty claims when appropriate.

Return Shipping

Unless a product is confirmed to have arrived damaged, incorrect, or otherwise qualifies for prepaid return shipping under the applicable manufacturer policy, customers may be responsible for return shipping and freight charges.

Mattresses, adjustable bases, smart beds, and other oversized products can be expensive to return. We strongly recommend confirming return eligibility and estimated return costs with Performance Sleep Systems before initiating a return.

Original shipping, delivery, installation, setup, White Glove Service, expedited shipping, and similar service charges may be non-refundable once those services have been performed.

Restocking Fees

Certain products or manufacturers may impose a restocking or return-processing fee.

If a restocking fee applies, Performance Sleep Systems will provide the applicable information as part of the return authorization process whenever reasonably available.

Non-Returnable Items

Certain products may not be eligible for return, including, depending on the product and manufacturer:

• Products identified as final sale
• Certain opened or used mattresses or bedding products
• Custom, special-order, or made-to-order products
• Products modified or damaged after delivery
• Products missing components, accessories, or required packaging
• Products outside the applicable return period
• Services that have already been performed, including certain delivery, installation, or White Glove services

Manufacturer-specific restrictions may also apply.

Order Cancellations

If you need to cancel an order, contact Performance Sleep Systems as soon as possible.

We will make reasonable efforts to cancel eligible orders before they enter fulfillment or ship. However, once an order has been processed, shipped, entered production, or otherwise committed to fulfillment, cancellation may not be possible or may be subject to manufacturer, shipping, or processing charges.

Custom and special-order products may not be cancellable once the manufacturer begins processing the order.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable return shipping, restocking fees, non-refundable service charges, or other authorized deductions.

Financial institutions and payment providers may require additional processing time before the refund appears in your account.

Exchanges

Exchange availability varies by product and manufacturer.

Please contact Performance Sleep Systems if you would like to exchange a product. We will review the applicable manufacturer policy and available options.

Price differences, shipping charges, restocking fees, or other costs may apply.

Before You Order

We want to help you select the right sleep system the first time.

If you have questions about:

• Mattress firmness
• Mattress dimensions
• Adjustable-base compatibility
• Smart-bed features
• Split King configurations
• Climate-control systems
• Product warranties
• Return eligibility
• Delivery or installation

please contact our Sleep Experts before placing your order.

We're happy to help you understand the product and applicable policies before you purchase.

Contact Performance Sleep Systems

Performance Sleep Systems
KRISM LLC d/b/a Performance Sleep Systems

Phone: 1-814-201-1627
Email: support@performancesleepsystems.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Mailing Address:
502 West 7th St, STE 100
Erie, PA 16502
United States

Questions Before Ordering?

We understand that mattresses, smart beds, adjustable bases, and sleep technology can be significant purchases. If you are uncertain about a product's return eligibility or which sleep system is right for you, please contact us before ordering.

We're here to help you make an informed purchase.